Teams Softphone Managed Service

A phone system you don’t have to worry about.


Your internet connection and phone system are lifelines into your business. It’s scary when they’re unreliable and it can be time-consuming and frustrating getting them to work remotely for all of your users. Our experienced team of engineers can support you in setting up Teams as a softphone, including helping you decide on the best configuration for your business, and provide ongoing, proactive management.

You’ll get:

  • A Microsoft Teams based softphone, set up using Microsoft’s Phone System or Direct Routing via Teams
  • Calling queues and auto-attendants created and configured for you
  • Proactive support that goes above and beyond the break/fix that comes as standard with CSP

Adopting this setup brings together your collaborative tools in Teams and your telephony solution so that’s one less thing to manage individually. We use Grapevine to support our Direct Routing via Teams. If you prefer to use a different telephony provider, we can support that along with phone number porting.


Microsoft Phone System Direct Routing via Teams
Create and manage call queues N N
Create and manage auto attendants N N
Acquire additional numbers as and when needed N N
Assign/unassign numbers to and from users when required N N
Send monthly PSTN Usage N K
Liaise with third party telephony provider for configuring policies such as location-based calling K N


Build the perfect service with these recommend upgrades and add-ons.

Microsoft 365 Managed Service

Our Microsoft 365 Managed Service goes above and beyond the basic level of support provided as part of your CSP subscription for your Microsoft 365. We won’t wait for you to come to us with a problem to fix we manage your Microsoft 365 environment we’ll proactively respond to any issues that arise. We’ll only escalate to your IT team if remedial action needs to be taken. This includes management of Teams.

Back-up and Recovery

We can provide backup, archiving and disaster recovery as a managed service for Microsoft 365. Alternatively, if you have in-house resources to manage this yourself, we can provide a range of solutions for you to choose from.

Further Managed Services

Azure Resource Management

Microsoft 365

Flexera Services

ManageEngine Services